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Key Takeaways
Scheduling is one of the last breaks in the GTM engine. Routing logic lives in one place, calendars live in another, and handoffs depend on human judgment that collapses under scale. Default Extension fixes that by running governed workflows before a single available time is shown.
Introducing Default Extension
Default Extension is the browser surface area of Default’s connected foundation for revenue. It brings the control layer out of the admin UI and into the exact moment meetings get booked, without creating a separate “meeting router” you have to maintain.
Features
Extension actions are governed workflow triggers
Every action in the extension comes into Default through a dedicated workflow trigger: “New Default Booker submission.” That detail matters because it means the extension is just another entry point into the same workflow canvas you already use for forms, enrichment, routing, and lifecycle.
Before a calendar appears, Default can run qualification, enrichment, matching, queue assignment, fairness/load balancing, out-of-office logic, and handoff rules. After a meeting is booked, the same workflow can drive downstream behavior: create or update CRM records, kick off sequences, notify Slack, and enforce operational hygiene.
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SDR-to-AE handoffs that don’t break your distribution
Handoffs are where most stacks get brittle: a meeting gets re-created, ownership gets messy, and exceptions quietly break queue fairness. Default Extension supports handoffs for both new and existing meetings, while keeping the handoff inside your governed routing constructs.
You can still allow controlled overrides (for example, a permitted “rep bypass” to schedule into a non-matching path), but the default posture is consistent: routing is a system decision.
Lifecycle actions become automation signals
Meeting lifecycle is where many stacks get fuzzy. Cancellations happen from different places, no-shows are inconsistently marked, and downstream systems don’t know what to trust.
Default Extension makes lifecycle actions explicit. When a rep cancels or marks a no-show from the extension, Default logs the source and keeps lifecycle states consistent, so workflows, reporting, and downstream updates can react deterministically.
Observability and debugging when things break
Revenue-grade execution requires observability. Default Extension tracks who sourced the meeting with the {{booker}} variable across live scheduling and fetch-link flows, and can push that attribution into Salesforce (or your CRM) for crediting and performance reporting.
Why Default
Revenue-grade workflow engine
Instead of running a separate router just for meetings (with its own automation concepts), the extension is a trigger into the same orchestration layer you already run across GTM. Once the extension fires, you can reuse existing logic: enrichment, segmentation, partner routing, pipeline rules – without duplicating decision layers. As you add segments, regions, and teams, routing trees become brittle. Default supports territories, segments, and queue eligibility to keep logic maintainable, and can reduce complex branching with an AI routing node where it makes sense.
Schedule a demo
Schedule a demo to see how Default Extension can bring visibility, control and revenue-grade automation to your SDR-to-AE handoff meeting workflows.
Conclusion
Former pro Olympic athlete turned growth marketer. Previously worked at Chili Piper and co-founded my own company before joining Default two years ago.
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