Workflow nodes
Build routing, scheduling, enrichment, CRM, and notification steps on one canvas.
Comparison
Default vs Chili Piper
Default runs routing and scheduling in the same workflow as your CRM updates, while Chili Piper stays a standalone point tool.
See how the 2 tools compare
Default
Chili Piper
Best for
- You want 1 round robin across Salesforce and HubSpot.
- You assign owners to HubSpot companies and deals.
- Admins want each rep's score behind every assignment.
- You want a chat product out of the box.
- You route Salesforce cases and custom objects.
- Your reps send open times inside their emails.
Routing
Salesforce leads, contacts, accounts, and opportunities, plus HubSpot contacts, companies, and deals
Distro routes any Salesforce object
HubSpot
Routes and assigns HubSpot records
Routes on HubSpot fields at form fill
Matching
Domain matching with tiebreakers
Fuzzy lead to account matching
Scheduling
Calendar on the form, booking links, and Chrome extension handoffs
Booking from web forms, scheduling links, and handoffs
Enrichment
4 providers, run as the email is typed
Native enrichment since June 2026, paid in credits
Chat
Build your own chat agent on Default's API
Chat AI on the Experiences plan
Why a rep got the lead
A Reasoning card with every rep's score
Assignment logs
“I knew of Default as a Chili Piper killer then we found out it was a lot more than that.”
Matt McGonegleDirector of GTM Operations @ Cortex
Chili Piper costs less and covers less
Chili Piper's base plan includes 15 seats and AI credits, so it costs less for 10 reps. The next features up sit in a bigger plan.
Default
Chili Piper
Routing and scheduling
Routing queues and calendar on the formIncluded
Chili Piper Routing & Scheduling$15,000
Enrichment data
4-provider waterfall, 24,000 creditsIncluded
Chili Piper AI creditsIncluded
Per year for 10 reps
Growth plan and 10 seats$20,400
1 contract$15,000
Phantom costs
Website intent signals
Clearbit Reveal and VectorIncluded
Experiences plan, from $42,000 a year
Outbound automation
Enrich, assign, and sequence leadsIncluded
Needs another tool
Build routing logic in a drag-and-drop builder
Collaborate, publish, and test workflows with other teams inside Default. No more jumping between Chili Piper, CRM and other tools to automate one workflow.
CRM nodes
Create, find, and update Salesforce and HubSpot records from any workflow.
Test runs
Run a workflow with sample trigger data to check each step.
Version history
Every publish saves a version you can view or restore to the draft.
Give prospects a branded scheduling experience
Brand every booking page with your colors, fonts, and logo, and style meeting emails to match.
Branded booking pages
Theme every public booking page with your colors, fonts, and logo.
Calendar after form submit
Show a branded calendar right after a visitor submits a form, without leaving the page.
Confirmation and reminder emails
Style meeting emails with your logo, colors, and header layout.
Booking form questions
Choose the questions each guest answers before a meeting is confirmed.
Build powerful workflows on real-time CRM data
Leverage Default's integrations and native enrichment to customize your workflow logic to your team's liking.
Workflow triggers
Start workflows from forms, API calls, webhooks, meeting changes, website intent, or CRM records.
Run logs
See what triggered each run, the path it took, and why any step failed.
Branching logic
Split a workflow on conditions or percentages, or pause it for a set time.
Slack and email alerts
Message your team in Slack or by email from any step in a workflow.
What our customers say
The world’s best revenue leaders are building their orgs on Default
Default has been a really core pillar in our go-to-market tech stack - we have one tool to do it all.”
Mack CarusoDirector of Revenue Operations, Bland AIIt’s night and day compared to before. Thanks to Default, our revenue system just works, and the team trusts it.”
Korey BeaverMarketing Operations, People Data LabsBecause we moved to Default, we were able to bring more structure to how we think about go-to-market.”
Sarah MaddenHead of Revenue Operations, FERMÀTThe jump in open pipeline was so large that our team thought the number was fake. But it was real and it started right after we launched Default.”
Nick LaffertyGrowth Marketing, ProfoundThe experience has been awesome because when we want to change routing or assignment, we just can do it all through Default super easily.”
Austin HugesCEO, UnifyMy favorite part about Default is having everything in one place. It makes building better routing easier and is 10x more intuitive.”
Liza DukhovaRevOps Manager, Rootly
FAQ
Questions about Default vs Chili Piper
Default routes and books leads in the same workflow as enrichment, CRM updates, and Slack alerts, and shows each rep's score behind every assignment. Chili Piper sells routing and scheduling from web forms and chat, rep handoffs, and routing for any Salesforce object.
Default's Growth plan is $15,000 a year plus $45 a month for each Routing + Scheduling seat. Chili Piper's Routing & Scheduling plan starts at $15,000 a year with 15 seats included and $45 a seat after, and chat AI sits in its Experiences plan from $42,000 a year.
Yes, for inbound routing and booking: Default's migration guide maps each Chili Piper product to Default, and Default buys out the rest of a Chili Piper contract through the RIP Fund. Teams that rely on Chili Piper's chat product or Salesforce case routing usually keep it for those.
Yes. Chili Piper routes on HubSpot fields at form fill and assigns any Salesforce object, while Default assigns owners on HubSpot contacts, companies, and deals and can count both CRMs in 1 rotation.
The marketing engine behind the best teams
One platform to manage workflows, enrich records, route leads, and schedule meetings.