What changed
- Build a policy to dictate distribution strategy, meeting credit reallocation, and OOO handling.
- Assign a policy to a new queue for one-click deployment, or edit dozens of queues at once by changing the policy.
New featureRouting
Policies
Govern numerous queues in a few clicks with over-arching policies that set general guidelines.
Take turns equallyAssigns assignments to queue members in a round robin fashion.
Round RobinMost available calendar timeAssigns assignments to queue members based on their availability.
Availability-basedLeast recent assignmentAssigns assignments to queue members based on the recency of their assignments.
Recency-basedThe marketing engine behind the best teams
One platform to manage workflows, enrich records, route leads, and schedule meetings.